FAQ's
1. How can I apply the 10% discount?
Use the promo code: "WELCOME" during checkout to enjoy 10% off your first purchase!
2. What are your shipping details?
The processing time is typically 1-3 days, but it may vary depending on the number of orders. Wholesale orders (more than 10 candles) take 5-7 days. Estimated delivery times vary by country, ranging from 1-2 business days to 6-10 business days.
3. What is your return policy?
Your satisfaction is my top priority, and I'm confident you'll be delighted with your order. Every item is meticulously crafted with personalized scents and colors just for you. While returns aren't possible, if there's any damage during shipping, I'm here to assist. We can work together to file a claim for reimbursement through the postal service. I believe your experience will be enjoyable, and I hope you consider placing another order in the future.
4. What is your contact info?
- Phone number: +436764105406
- Email: ronaja.home@gmail.com
- Instagram: @ronaja.home
5. Do you offer wholesale availability for your products?
Yes, I offer wholesale options with a fulfillment time of 5 to 7 business days, depending on the order quantity. If you'd like more information about wholesale orders, please feel free to message me on my Instagram page at ronaja.home.
6. Are Jesmonite trays and candles eco-friendly?
My candles are made from eco-friendly soy wax, and the Jesmonite used for the trays or other home decor is inherently environmentally friendly, unlike other stone decor options like gypsum, commonly found online. You can confidently place an order, knowing they pose no harm to your health or that of your loved ones.
7. How about the sizes?
You can find comprehensive details about the size, weight, and other specifications for each candle and home decor in the product description section below listings. Simply click on the listing you're interested in, and you'll find all the information you need to make an informed choice.
8. Are Jesmonite decor waterproof?
Yes, Jesmonite home decor is waterproof and moisture-resistant.
9. Can I request a custom design or color for Jesmonite tray?
Certainly! I offer customization options for Jesmonite trays. You can request specific designs, colors, or patterns to match your style and preferences.
10. How can I remove hardened wax from my Jesmonite tray?
Jesmonite trays are easy to clean. Place the tray in the freezer for two hours; the wax will then easily detach from the surface. Wipe away any residue with a damp cloth.
11. Do you offer corporate or bulk orders for events or special occasions?
Yes, I provide wholesale options for weddings, baby showers, birthdays, and various events. If you have specific requirements or inquiries about corporate gifts, feel free to reach out to discuss customized solutions.
12. Are your candles scented, and how do I choose the fragrance?
My candles can be both unscented (with a subtle fragrance of soy wax) and scented with various aromas. You can find detailed descriptions of each fragrance in the product listings. If you're uncertain, you can also message me for personalized fragrance recommendations based on your preferences.
13. Can I track my order?
Once your order is ready, you will receive an email with a tracking number. Please note that the email will be sent 2-5 business days after you place an order.
14. How can I care for my candles to ensure longevity?
To maximize the life of your candles, keep them away from drafts, trim the wick to about 1/4 inch before each use, and allow the entire surface to melt during the first burn. This helps prevent tunneling and ensures an even burn.
15. What payment methods do you accept?
I accept various payment methods, including major credit cards and online payment platforms. You can find the available options during the checkout process.
16. Can I modify or cancel my order after placing it?
To make changes or cancel an order, please contact me as soon as possible. Once the order has entered the processing phase, modifications may not be possible.